This article describes how and when you can connect with Attendify Support Team and what response times you should expect. It's broken down into six sections for easy navigation:
1. Live Support Hours
2. Email
3. Chat
4. Phone
5. Response Time
6. Our HelpCenter
1. Live Support Hours
Attendify Support Team Live Support Hours are as follows:
|
EDT |
MDT |
GMT (UK) |
|
|
Monday - Friday: |
1 a.m. - 8 p.m. (19 hours)  |
11 p.m. - 6 p.m. (19 hours)  |
6 a.m. - 1 a.m. (19 hours)  |
|
Saturday - Sunday: |
active monitoring* |
active monitoring* |
active monitoring* |
📌*Every Saturday and Sunday we monitor chats and emails for urgent and major issues during live events. An issue is considered major if you have a live event, and it prevents the majority of attendees from using the platform.
❗ NOTE: Our live support hours change during holidays. Response times can be delayed for up to 8 hours. If your event is happening during a US/EU National Holiday, please confirm support operation hours with us in advance.
2. Email
Attendify Support Team is both knowledgeable, caring, and understands the pressure of live events. You can get in touch with the team through support@attendify.com Monday through Friday, and they'll be happy to help you with any questions or challenges.
Every single email matters to us, but we prioritize live event issues and our response times vary based on your Attendify subscription.
3. Chat
You can connect with us via support chat that is available in the lower right-hand corner of any page of attendify.com.
❗ Live chat is recommended for urgent live-event issues, as this channel offers a faster response time as compared to email.
4. Phone
Attendify offers phone support only to Enterprise accounts.
In most cases, phone support is less efficient when troubleshooting technical issues because we often need screenshots or other information that is best sent via chat or email. That's why we focus on chat and email support, but for Enterprise clients, we offer phone support as an option.
5. Response Time
As a rule of thumb, we try to reply as soon as we can to all incoming emails and chats. Our average response times during live support hours look like this:
-
Live Chat — 5-10 mins
-
Email — within 3 hours
6. Our HelpCenter
Our Help Center is maintained regularly and full of useful, easy-to-follow resources that are just a click away. For example, you can learn how to:
-
Use Session Registration and much more.