This article describes how and when you can get in touch with the Attendify Support Team and what response times to expect. If you have any questions, feel free to reach out!
Attendify Support Hours
The Attendify Support Team's hours of operation are as follows:
|
EDT |
PDT |
GMT (UK) |
|
|
Monday - Friday: |
1 a.m. - 8 p.m. (19 hours) |
11 p.m. - 6 p.m. (19 hours) |
6 a.m. - 1 a.m. (19 hours) |
|
Saturday - Sunday: |
No Support |
No Support |
No Support |
At this time wait times are longer than expected. It can take up to 12 hours for a regular support inquiry Monday-Friday. There is no weekend coverage at this time.
Our support hours vary during holidays. Response times can be delayed.
How to reach us
Send us a message
You can contact us via the “Support” icon on the bottom left of the event dashboard as shown below:
You may also use the message bubble at the bottom left in the Attendify Knowledge Center.
Email Us
You can get in touch with the team via email at support@attendify.com from Monday through Friday within the hours mentioned above. Every single email matters, but we prioritize live event issues. Our response times vary based on your Attendify subscription and when your event is.
Phone
We currently offer phone support to Enterprise accounts only.
For troubleshooting technical issues, we recommend reaching out via email. In these cases, phone support is less efficient because screenshots or other information may be needed which are best sent via chat or email.
Our Help Center
The Attendify Knowledge Center is maintained regularly and is full of useful, easy-to-follow resources that are just a click away.