The Virtual Experience Attendee Guide

This guide will help you to join the event from the desktop, access all relevant event information, and get the most out of the networking features. The guide is broken into 3 parts for easier navigation:

  1. Joining Your Event

  2. Virtual Experience: Video Guide

  3. Frequently Asked Questions and Troubleshooting


1. Joining Your Event

Step 1. Open the Virtual Experience Link: Your event has a unique URL that you can find in the materials shared by your event organizer. You will need to open the link on your PC or laptop.

πŸ“Œ Please use the latest version of one of the recommended browsers for the best attendee experience:

❗ Please note, you don't need to go to and sign up to join the event β€” this website is strictly for the event organizers. This is a common confusion that happens among attendees.

Step 2. Enter the Event Code (if requested): If the webpage requests you to enter the Code, please input the Event Code. The Event Code can be found in the materials shared by your event organizer. If you have not received the code, please reach out to your event organizer directly.

Step 3. Create a profile: If this is your first time joining the particular event, as well as an event on Attendify experience, you will need to create a profile by entering your email and creating a password.

❗ If you have already joined the event from a mobile app or have used Attendify for other events, you will need to log in with the same password as before. In case you forgot the password, you will need to request a password reset link. For more guidance on the password reset, please refer to this article.

You are in now! πŸŽ‰

2. Virtual Experience: Video Guide

We have also created this quick video guide that explains how to use the Virtual Experience:

3. Frequently Asked Questions and Troubleshooting

Q1: How to join the event from a tablet or phone?

A: To join the event from a mobile device or tablet, you will need to download the mobile app. Virtual Experience is not designed for mobile and tablet screens.

Q2: I cannot bypass the event code screen, the webpage reloads, and asks for the event code again. What should I do?

A: In that case, your browser, firewall, VPN, or an adblocker prevents you from moving forward. The below troubleshooting tips must help:

  • please make sure you use the latest version of one of the following browsers: Chrome, Safari, Edge, Firefox

  • please disable any adblockers, firewalls and VPNs. They can be installed as browser extensions or desktop apps. Ad blockers can also be a part of your antivirus software - make sure the program has a web shield disabled.

  • as an extra step, you can switch to the Incognito window and try to connect through another non-corporate network.

Q3: I tried to log in but received a "Restricted access. Please contact the organizer." error message. How can I get in?

A: The event you are trying to access is restricted by an attendee list. The error occurred because the email you have typed in is not included in the list. Please make sure that you a) are using the same email address you have registered with for the event; b) you are typing in your email address correctly.

Reach out to your event organizer directly if still receive the same error message.

Q4: Every time I am trying to get into the desktop version, I am getting kicked out of the event. Why?

A: For security reasons, you can’t be logged in on two separate browsers or two different machines at the same time. Please make sure to close the event link on other browsers and/or computers.

Q5: I am using Safari and have no audio when watching sessions.

A: By default, Safari blocks the auto-play for audio content. In order to change the auto-play settings on Safari, please select Allow Auto-Play under Settings for this Website in your browser as shown below:

Have further questions about using the platform? Reach out to us at or chat with us on any Attendify web page.

Was this article helpful?